GUEST OPINION: In the past few years, both call and customer care centres have built digital walls between customers and agents. Customers often immed.
COMPANY NEWS: While more than three quarters of customer owned banks are still in exploration phase, 83 per cent of those surveyed by Amelia bel.
Australia is spending over A$2bn to strengthen cyber resilience, improve digital government services and fuel AI adoption, among other areas, in its latest budget
Enterprise AI specialist Amelia has appointed Brendan Maree to the role of senior sales director, while Samuel La Macchia takes on the role of directo.