this is considered an elective thing. and with the way that the current health situation is, everything got stopped. reporter: their treatments were stopped. and then nicole and andrew, who had also been considering adoption, got a call that would change everything. a baby boy had just been born in cleveland. two months premature, but okay. his mother had learned about nicole and andrew through the adoption agency, and were told she felt a connection with them. and just days later here we are, brand new parents. reporter: baby finn with his adoptive parents in the hospital. less than five days after learning about him, we met him. and we were in ohio less than 72 hours from getting the phone call. reporter: baby finn is still in the nicu. nicole feeding him. andrew holding finn for the first time. and tonight hi, david. reporter: mom, dad, and 3-week-old finn together. it was like holding my heart outside of my body. how could something so small