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Is simple signposting enough to truly support vulnerable customers?

Is simple signposting enough to truly support vulnerable customers?
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Andrew gethingAge united kingdomMorganash resilience system

Firms risk alienating consumers over vulnerability data

Financial-services firms are at risk of "alienating consumers" by obtaining vulnerability data without their knowledge, experts at MorganAsh have warned. Under the Consumer Duty, firms are required to identify and assess vulnerable customers and monitor outcomes across the lifetime of products. MorganAsh claim some

United kingdomConsumer dutyAndrew gethingFinancial lives

Firms risk alienating consumers by not engaging directly on vulnerability, MorganAsh advises

Firms risk alienating consumers by not engaging directly on vulnerability, MorganAsh advises
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United kingdomConsumer dutyAndrew gethingFinancial livesMorganash resilience systemResilience rating

Firms indirect client vulnerability checks risk scaring clients

Financial services firms who use indirect methods to assess potential client vulnerabilities risk alienating their customers and breaching Consumer Duty rules, according to MorganAsh.

Consumer dutyAndrew gethingClient vulnerabilityAndrew gething

Do DIY Sipps pose a gambling risk to vulnerable customers?

Do DIY Sipps pose a gambling risk to vulnerable customers?
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United kingdomHargreaves lansdownGary maudeKeith richardsCarmen reichmanRichard barnwellConsumer duty allianceA financial ombudsman serviceFinancial conduct authorityFinancial ombudsman serviceFinancial vulnerability taskforceAndrew gethingBritish steelMorganash resilience system