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Waldorf Astoria Named Best Luxury Hotel Brand in North America
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Hotel Hiring Spree Pays Dividends in Customer Satisfaction, J D Power Finds
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Parents who learned music in their 50s win Beatle, Bacon and Rollings Stones as fans
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With average daily room rates at hotels in North America now averaging nearly $150 roughly 15% higher than pre-pandemic levels,1 hotel guests have become more critical than ever of the décor, amenities and food and beverage options provided by the world’s largest third-party hotel management companies. According to the J.D. Power 2022 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, customer satisfaction declines 4 points (on a 1,000-point scale) this year, as higher prices drive increased scrutiny.