Shopping deliveries have been a lifeline for millions of us this year.
Now, with swathes of the country in Tier Four lockdown over Christmas, the pressure on delivery firms and their drivers has never been greater.
This week millions of Britons have braved long queues at their local Post Office to get last-minute presents sent in time for Friday, while online retailers have seen a surge in orders after families in London and the South East were told not to mix over Christmas.
But things do not always turn out the way we would have hoped. Money Mail has now heard scores of stories from disappointed readers who have been let down after presents were not delivered in time, or they were forced to put up with appalling customer service.