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New NADA Chairman Had Aspired to Be a Veterinarian

“I never thought I’d be here,” 2024 NADA Chairman Gary Gilchrist says of his new automotive leadership role.

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Commitment to Diversity, Equity and Inclusion Takes More Than Talk

Metrics, best practices, commitment and specific programs are among the key factors that lead to success.

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Nissan Touts Its Improved Dealer Relations

A manufacturer-dealer partnership has led to a “renewed common ambition,” says Nissan’s Jeremie Papin.

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American-financial-services

Who Should Get Data at Car Dealerships?

“All organizations must share some data,” says Paul Hockel of General Dynamics Technology. “But if it goes to the wrong people, that gets serious.”

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'People Problems' Slow FTC's Safeguards Rule

Dealerships struggle to hire qualified experts to guide their stores toward compliance that ensures customer privacy.

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