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Why customer service ratings are getting worse : NPR

A new survey shows Americans are unhappy with the service they're getting and are not afraid to let people know about it.

United statesCarol yepes gettyAmas tenumahInsider account of why customer service isBad serviceNational customer rageGetty imagesNational customer rage surveyCustomer care measurementArizona stateWhy customer serviceAvoid bad

Why customer service ratings are getting worse

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

United statesAmas tenumah

Press 1 for more anger: Americans are fed up with customer service

A new survey shows Americans are unhappy with the service they're getting and are not afraid to let people know about it.

United statesCarol yepes gettyAmas tenumahInsider account of why customer service isBad serviceNational customer rageNational customer rage surveyCustomer care measurementArizona stateCarol yepesWhy customer serviceAvoid bad

Press 1 For More Anger: Americans Are Fed Up With Customer Service

A new survey shows Americans are unhappy with the service they're getting and are not afraid to let people know about it.

United statesCarol yepesAmas tenumahInsider account of why customer service isBad serviceNational customer rageNational customer rage surveyCustomer care measurementArizona stateWhy customer serviceAvoid bad

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