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Why this passenger didn t file a complaint for her broken wheelchair

Emily Ladau chose not to file a complaint with American Airlines after her wheelchair arrived damaged following a flight.

United statesNew yorkEmily ladauRob birkEmily voordeAmanda parkmanColleen flanaganAndrew bogdanovHeather bennettMolly burkeDelta air linesSouthwest airlinesAllegiant airDepartment of transportationAmerican airlinesFrontier airlines

After years of not traveling, his wheelchair got damaged on a flight

Rob Birk shares how his wheelchair was damaged on an Allegiant flight, and explains why he chose to fix it himself.

United statesFort lauderdaleColleen flanaganEmily voordeRob birkAmanda parkmanAndrew bogdanovHeather bennettSouthwest airlinesFrontier airlinesDepartment of transportationAmerican airlinesAllegiant airlinesDelta air linesShayn pulleyClifford gowing

Decreasing my community involvement after airline damages wheelchair

Colleen Flanagan said her chair looked like it was dropped out of the cargo door on a JetBlue flight, limiting her mobility as she waits for repair.

United statesMolly burkeAmanda parkmanColleen flanaganHeather bennettAmerican airlinesSouthwest airlinesWashington national airportDelta air linesDepartment of transportationGlobal repair groupShayn pulleyClifford gowing

Airlines treat it as luggage : Wheelchair user calls for improvements

According to the Department of Transportation, airlines "mishandle" on average about 1.5% of the mobility equipment they transport.

United statesUniversity of arizonaAmanda parkmanMolly burkeLas vegasSouthwest airlinesDepartment of transportationNew orleans

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