Syncron and Mize Join Forces to Deliver the Industry s First Connected Service Experience and Accelerate New Service Centric Business Models
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Syncron and Mize Join Forces to Deliver the Industry s First Connected Service Experience and Accelerate New Service Centric Business Models
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Survey: UK businesses losing over a third of customers due to poor service
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Time To Transform The Value Delivered In Field Service
By Aly Pinder, IDC
The coming 6-12 months will be quite a journey for service organizations and field service teams, not to say the last 12 months were easy. But as organizations return to work and an increased capacity level, the equipment, machines, assets, and products used in operations will begin to see the wear and tear of production. Some organizations plan to delay new equipment purchases as they assess what will be their next normal. This will put an outsized strain on the service organization as legacy and aging equipment gets pushed to its limits. The challenge will be, how can field service organizations deliver increased levels of support and quality experiences with finite resources.