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The perils of legacy software for retailers adopting digital journeys
The author, Allan Dickson, argues that XXX
In the devastating wake of the global pandemic, companies across industries are grappling with the economic impact – and few more so than the embattled retail sector. Without a doubt, “making the numbers” is rare amid weaker revenue. This means there is inevitably a strong focus on cost containment, including IT spend, often resulting in the dilution or even abandonment of IT initiatives that are essential to retailers’ long-term competitiveness.
The worst hit are likely to be those companies that have regularly deferred replacement of stable older IT systems “for another year” to save money. Today, many existing portfolios contain proprietary and highly modified best-of-breed applications that may span several generations of technology. Functionality within these may be brittle and difficult to change, requiring expensive interfacing and laborious int