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CitNOW partners Keyloop on functionality and data

Keyloop and CitNOW Group have signed a new agreement to extend their long-term partnership which will see CitNOW Group businesses become part of the Keyloop international partner network.

Aftersales retention: how car dealerships can tackle the cost-of-living crisis

With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.

Omnichannel car retail: six areas where customer experience is being re-shaped

As the car retail sector becomes increasing digital-savvy, AM's Debbie Kirlew took a look at six key areas where strides are being made towards a true omnichannel customer journey.

Are part-exchanges keeping pace with car retail s omnichannel customer journey?

There are now more avenues for car dealerships to sell their vehicles than ever before but has the part-exchange process truly embraced the transparency of a truly omnichannel customer journey?

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