Trauma for family incorrectly told they missed grandma s cremation
12 Apr, 2021 08:35 AM
4 minutes to read
Family were incorrectly told the Waiuku grandmother had been cremated. Photo / 123RF
A family are furious after calling a funeral home to find out what time their grandmother was being cremated - only to be told it had already been done.
The grieving family were then called back to say she hadn t actually been cremated because the cremator had broken.
Granddaughter Liz Donohue said the miscommunication, which happened earlier today, has made an already difficult time even harder for her family. The trauma and emotional drain on the family is very unnecessary and unprofessional, Donohue told the Herald.