Airstream Customer Council established for second year
JACKSON CENTER – Airstream, Inc., maker of the iconic “silver bullet” fleet of Airstream travel trailers and best-in-class touring coaches, has selected a diverse group of 15 Airstreamers, including several new owners, to serve on the company’s second Airstream Customer Council.
The ACC was created in 2019 as part of Airstream’s ongoing efforts to elicit owner feedback and give Airstreamers a voice in the product’s future. The company adopted 21 product and customer experience improvements recommended by the first ACC.
The current schedule calls for members of the ACC to meet with Airstream executives four times during 2021. Council members also will have ongoing access to the Airstream leadership team to provide feedback and guidance to improve the Airstream experience.
Airstream Customer Council makes its mark with impactful first year
JACKSON CENTER – Airstream, Inc., maker of the iconic “silver bullet” fleet of Airstream travel trailers and best-in-class touring coaches, has adopted 21 product and customer experience improvements recommended by the first Airstream Customer Council, which was created in 2019 to give owners a larger role in the future of the brand.
The 12-member ACC met periodically over the past year and was in regular contact with the Airstream executive team to provide feedback and guidance in three crucial areas: product quality, dealership experience and service experience. That interaction provided Airstream leadership with invaluable insight and actionable improvement ideas currently in place or in process.