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Aviation’s Post-Crisis Recovery Series: Singapore Changi Airport 50 As part of International Airport Review’s exclusive series, the Managing Director of Airport Operations Management at Singapore Changi Airport, Jayson Goh, explains how having a zero-contact terminal is a key part of several measures which are ensuring the safety of both passengers and airport staff. The COVID-19 pandemic has been completely unprecedented in its impact on the aviation industry. How has it impacted Changi Airport? With international border restrictions severely weakening air travel demand due to COVID-19, the number of passenger flights at Singapore Changi Airport (SIN) was drastically reduced in 2020. Prior to the virus outbreak, the outlook for the global aviation industry was bright, and we were fast expanding our terminal handling capacities to meet the projected growth in demand for travel. Unfortunately, with the pandemic hitting the world so hard, our airport’s passenger traffic i

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