was just completely gone. less than six months after the portland crash, the ntsb issues its final report. it cites probable cause as, quote, the failure of the captain to monitor properly the aircraft s fuel state and the crew member s advisories regarding fuel state. a contributing factor, the failure of the other two flight crew members to successfully communicate their concern to the captain. communication in the cockpit is 95% of the success of the airport it self. the faa, federal aviation administration, approves dr. diehl s crm recommendation. in 1981, united airlines kicks off the industry s first crm training program. united was an easy sell. remember, united had just lost