QAIA wins ACI airport services quality award
AMMAN, Jordan, 29 days ago Jordan’s Queen Alia International Airport (QAIA) has been awarded the title of ‘Best Airport by Size and Region: Middle East’ for airports serving 5 to 15 million passengers based on the 2020 Airport Service Quality (ASQ) Survey. QAIA is receiving the award presented by Airports Council International (ACI) World for the third consecutive year and the fourth time in its history. As further testament to the commitment of Airport International Group to gathering passenger feedback through the benchmarking ASQ program despite last year’s significant challenges, QAIA was recently recognized by ‘The Voice of the Customer’ - an ACI World initiative acknowledging airports that continued to prioritize listening and engaging with their passengers during the COVID-19 crisis. QAIA shares this new form of recognition with only two other airports in the Middle East and 139 worldwide.
January 2021 632 Airports Council International (ACI) has recently awarded Queen Alia International Airport (QAIA) Level 2 of the Airport Customer Experience Accreditation - in recognition of its efforts towards enhancing offered services and bolstering customer satisfaction. The accreditation program is the first of its kind worldwide designed specifically for the airport industry and dedicated to ACI member airports. The five-level accreditation program guides airports in their approach to customer experience management and identifies new practices that can be developed in the short and long terms in order to progress through the levels. Accreditation at each level is a powerful tool for airports to showcase their commitment to elevating customer experience to passengers, business partners and the communities they serve.