voices that say they, this whole catastrophe was seen coming a mile away. it was just four months against before this debacle that 38 attorneys general wrote a letter to members of congress warning that lacks oversight from regulators at the department of transportation led by secretary pete buttigieg was a problem. they say buttigieg s agency failed to respond and to provide appropriate recourse to thousands of consumer complaints about airline customer service. they added americans are justifiably frustrated that federal government agencies charged with overseeing airline consumer protection are unable or inwilling to hold the airline industry accountable. house transportation committee member representative nancy mace is pointing to the 7.2 billion the airline received during the pandemic. i want to hear pete buttigieg
The skies were not friendly to flyers trying to get to Grandma's for Christmas. According to Flight Aware, more than 3100 flights were canceled yesterday. But one airline led the pack, Southwest Airlines. It had 1635 cancellations; that’s 51 percent of all U.S cancelled flights. I know this first-hand because my cousins who were flying in from Houston to see me were affected by all those cancellations. And as a consumer investigator, it got me thinking. What are your rights when your flight is cancelled or delayed? My cousin's tale provides some answers.
It s been a tough week to be traveling around the United States. Arctic cold, heavy snow and logistical snafus have stranded countless travelers across the country this week. Were you among them?