Networks to send complaints directly to companies, but are they being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the late
For sharing photos. People are now using social networks to send complaints directly to companies, but are they being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter ft are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams the latest information when a problem p
They being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the latest information when a 2,000 flights due to a computer outage, and even though every Major Airlin
Roadwork at the highrise to the end of the bridge westbound 92 causing minor delays. They are painting the bridge so keep that in mind as you head out. More than 1,000 firefighters are battling the massive bluecut fire in San Bernardino. We now know its burning nearly 40 square miles. This is video from overnight where you can see still there are massive flames. Authorities say they arent sure how many homes have been destroyed but they expect a large number. Tom waite is wrightwood with the latest. Reporter the inferno raged on for a second night in San Bernardino county. Fire crews are paying attention to the ski town of wrightwood where flames are inching closer to homes. Hopefully, these guys will take care of it and then we can be safe because we have no place to go. Reporter its burned thousands of acres and destroyed many homes in the town of feel lynn. The homeowner able to return home yesterday to find his dogs safe and his property still standing. All these houses across the
Pam kron4s Charles Clifford joins us live. With how neighbors are picking up the la and alecia reid has details about the arson suspect in that clayton fire. But first, we turn to Justine Waldman who is following the rapidly spreading bluecut fire in san bernardino. Justine . Grant 80,000 people have been told you need to leave your homes and an unknown number of homes have been lost. Reporter lowestoft i regret this the normal this year. It close space guests paul gridlock. the sound was the roar of the fire and when i heard that sound today i said its time to go catherine they are throwing a lot of resources at the fire. Take a look at this. Its called a v l a t for very large air tanker, converted from a dc 10 airliner. They can drop up to 12 thousand gallons of fire retardant at a time. Thats enough to cover a mile of flames. on wednesday, firefighters in lower lake searched for any lingering hotspots and pg and e crews worked to clear downed power lines and restore electricity to