moments with their life. they want to continue to hope for the best. reporter: and in a culture where family is everything, they are refusing to give up because the consequences are just too great. well, my mom used to say that where there are people, there are family. but one s lost, so it s a disaster to my family. the grief of losing a loved one can be devastating, but not knowing their feet can be even more traumatic perhaps. heidi knows this just as well as anyone as she lost her husband in twa flight 100. she started a support group for victims of air tragedies. good to see you heidi. thank you. this is clearly torturous for