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By Zoe Schlott, Air Force Installation and Mission Support Center Public Affairs / Published April 07, 2021 JOINT BASE SAN ANTONIO-LACKLAND, Texas (AFNS) Department of the Air Force housing program officials are analyzing data from the recently completed 2020 Department of Defense Annual Tenant Satisfaction Survey for trends and ways to improve the enterprise’s privatized and government-owned housing portfolio and tenant experience. A private contractor distributed the survey to the DAF’s 68 privatized housing locations with an overall response rate of 30.1%. Overall, privatized housing projects scored an average rating of 77.2 in the survey, which concluded Feb. 5. The DAF’s target metric is 75 or higher. In 2019, the average satisfaction rate was 79.1.

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