Dubai’s Roads and Transport Authority plans to open a new service outlet enabling the renewal of vehicle driving licences at the Dubai International Airport , in partnership with the private sector and trusted agents.
Dubai RTA launches 106 digitisation initiatives
DUBAI, February 1, 2021 Dubai’s Roads and Transport Authority (RTA) has embarked on a roadmap encompassing 106 initiatives for the transformation of Smart Services to Digital Platforms 2020-2022. “The Digitisation Plan 2020-2022 aims to transform all services to digital platforms and improve the content of the existing digital services,” said Ahmed Mahboub, Executive Director of Smart Services, Corporate Technology Support Services Sector, RTA. “The process involves holding virtual brainstorming sessions to screen the needs of RTA’s agencies & sectors taking into consideration public feedback. We aim to cascade these in a coordinated style that systematically meets the needs. The digitisation of RTA’s services has exceeded 95% and contributed to boosting the customers happiness index to as much as 96%, and reducing customers complaints to as low as 30%.