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Four Ways Enterprise Social Collaboration Will Engage Your Workforce and Strengthen Your Business Ajay Kaul, Managing Partner, AgreeYa Solutions Ajay Kaul, Managing Partner, AgreeYa Solutions Although customer satisfaction depends on a variety of factors from the quality of a product to excellence in customer service a growing body of research suggests that customers’ happiness is strongly tied to employee engagement and enthusiasm. According to a recent Gallup survey, companies with the highest levels of employee engagement have significantly higher productivity, profitability and customer ratings; lower turnover and absenteeism; and fewer safety incidents than those in the bottom 25 percent. Additionally, researchers at the University of Michigan found that employee engagement not only drives higher levels of customer satisfaction, but it increases customer loyalty. And a recent Gallup poll in Germany found that 81 percent of engaged workers are willing to prov

Hong kongUnited statesAjay kaulAgreeya solutionsMckinsey global instituteUniversity of michiganManaging partnerMany deviceSocial collaborationஹாங் காங்ஒன்றுபட்டது மாநிலங்களில்அஜய கோஉல்மகிந்ஸீ உலகளாவிய நிறுவனம்பல்கலைக்கழகம் ஆஃப் மிச்சிகன்நிர்வகித்தல் கூட்டாளர்ஏதேனும் சாதனம்