When people complained about errors on their credit reports last year, the big three credit-reporting agencies provided relief in just 2% of cases monitored by the feds - compared with 25% in 2019, according to the latest report from the Consumer Financial Protection Bureau. The report said Equifax, Experian and Transunion often failed to respond substantively to an error, especially if the consumer hired a third party, such as a credit-repair company or law firm. John Heath, directing attorney at Lexington Law, specializes in credit cases and said unresolved errors can keep people from buying their first home or car - and even from getting a job. .