There’s a pivotal moment when you first connect with a potential guest. You’ve successfully captured their attention. Your next objective is to cultivate that initial spark. The fact is, nine out of ten visitors that come to your hotel website aren’t ready to book.
Imagine this it’s the height of the holiday season, and your hotel is fully booked. You have limited staff, but you’re not worried. Why? Because your text messaging app helps guests easily communicate their needs and an AI assistant automatically provides accurate answers. How much simpler would that make your daily operations?
Martin Resorts is a collection of 5 gorgeous hotels on the Central Coast of California. Like many hospitality groups, as the team leveraged technology to help grow revenue, they found themselves suffering from tool overload. As it turned out, the solutions had such a high degree of complexity that they were unable to use them efficiently. Digital Marketing Director Lindsey Roberts estimates that despite their best efforts, they were only utilizing 10% of their softwares’ capabilities because the systems were so difficult to use. As a result, they weren’t able to build the strategic digital journey needed to scale direct revenue. Thankfully, that changed with Revinate Marketing.
Over the last decade, Revinate has proven itself to be one of the leading hospitality technology providers in the industry. Leading hotels all over the world have selected Revinate’s products and services to power guest feedback, marketing, and more. Many customers have been partners since we launched our first product for online reputation management.