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What are the Trends in Customer Experience in 2024?

What are the Trends in Customer Experience in 2024?
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Global CX Leaders Predict the Explosive Rise of GigCX in Third Annual Limitless Report

Gig customer service (GigCX) platform Limitless today released its third-annual GigCX report The Inevitable, Explosive Growth of GigCX with headline data revealing that nearly 80% of CX leaders surveyed

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The Launch of the European Customer Experience Organization

Munich, 25 th February 2021. Today, we are pleased to announce the launch of the European Customer Experience Organization (ECXO), a subscription-based, private, professional, social network that aims to bring together leaders and organizations, operating in Europe initially, so that they can learn, discuss, share knowledge, best practice, insights, stories and lessons with a view to raising the collective customer and employee experience across Europe and beyond. The origin of the idea came about when the two founders, Ricardo Saltz Gulko and Adrian Swinscoe [https://ecxo.org/team/], spoke and realised three things: Delivering a great pan-European customer experience (CX) can be very hard given the language, culture and operating differences that exist across Europe and around the world;

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