we know that little problems onboard can become big problems very quickly. and so we re quickly scanning the airplane to see who our helpers can be. we re trying to see what we can do. the we re using deis ka lags tactics which may abe very stern kmant command to this person or cajoling and trying to calm them. we re always aware that it s up to us to determine how to get that done and how to calm that down. we know how quickly people can get hurt. so it s definitely an adrenaline raiser. we re hearing from flight attendants saying i m concerned about going to work now. this is so pervasive in our workplace that i m concerned about going to work. i m actually afraid to go to work. and so it s really got to stop. it s out of control. that is so awful that they re afraid to go to work just because of how to control this. i m glad you re able to come in and shine a spotlight on us. sarah nelson, president of the association of flight