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PHOTO: MISHELLA When COVID-19 vaccines became available to the public, federal and state governments took to the internet for distribution and appointment-scheduling. Can’t blame them. The internet’s pretty convenient, no? Turns out, it wasn’t so easy. Millions of residents found themselves in digital mazes, digital hazes and sitting in digital waiting rooms with 88,000 or so people in front of them — only to get to have sites crash or find appointments unavailable. “It was certainly both painful and frustrating for common people but even for digital natives,” said Abhi Yadav, founder and chief technology officer of Boston-based B2B customer data platform provider Zylotech, whose home state certainly had its fair share of digital issues. “A lot of this should come down to common sense, but when it comes to data, it’s mostly misunderstood.”

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