LOS ANGELES (PRWEB) August 12, 2021 MarTech Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and
Ada Raises $130M Series C Round at a $1.2B Valuation to Revolutionize the Automated Customer Experience (ACX)
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Funding to Fuel Ada’s Next Phase of Growth as it Empowers the World’s Leading Digital Companies to Deliver Meaningful Brand Interactions at Scale TORONTO (PRWEB) May 07, 2021
Ada, the leader in Automated Customer Experience (ACX), today announced a $130M Series C financing led by Spark Capital, with participation from Tiger Global. Existing investors Accel, Bessemer, FirstMark, Version One, and Burst Capital are all participating. This Series C financing brings the company’s total funding to $200M with a valuation of $1.2B. As organizations continue to realize that departmental silos and fragmented customer data are hurting customer relationships, they are looking to extend automation across the entire customer journey. Ada’s CX platform is powered by world-class automation and conver
Ada secures $130 million USD, claims $1.2 billion valuation
Toronto artificial intelligence (AI)-powered customer support software startup Ada has raised $130 million USD in Series C financing at a reported valuation of $1.2 billion.
The round was led by Spark Capital, with participation from Tiger Global. Previous Ada investors Accel, Bessemer, FirstMark, Version One, and Burst also provided financing. The round brings the startup’s total funding to date to $200 million.
The funding comes just over a year after Ada raised $63.7 million.
The funding news comes just over a year after Ada raised a $63.7 million CAD Series B round. Ada plans to use the fresh capital to fuel its global expansion efforts, grow its team to over 500 people, and invest in research and development (R&D).
Seventy Eight Percent of CX Professionals Want to Invest in Proactive Messaging, But Find It Too Expensive
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Independent Study Commissioned by Ada Finds Brands Still Struggling to Provide the Highly Personalized Experiences Today’s Customers Expect TORONTO (PRWEB) May 04, 2021 Ada, the leader in Automated Customer Experience (ACX), today announced findings from a commissioned study conducted by Forrester Consulting on behalf of Ada in March 2021 which found that while 91% of consumers are loyal to brands that provide personalized experiences across the customer journey, nearly half (48%) of brands report that keeping experiences consistent and personalized across platforms, channels and devices is a challenge. More than half (52%) of respondents report difficulty keeping up with the constant and rapid change of customer needs, and a staggering 89% said that their organization could be customer-centr
Ada Revolutionizes Customer Experience; Helps Leading Brands Provide Valuable Automated Experiences At Scale
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With Ada’s No-Code Conversational AI Platform, Organizations Can Break Down Departmental Silos with Automation Across the Customer Journey TORONTO (PRWEB) April 05, 2021
Ada, the leader in Automated Customer Experience (ACX), today announced its biggest launch to date and introduces Ada Engage. The company is revolutionizing how businesses deliver valuable interactions across every stage of the customer journey. Until now, departmental silos have hindered organizations’ ability to put the customer first. With Ada Engage, businesses are now able to automate even more interactions from lead capture to acquisition and through to retention and up-sell, all within one platform.