Extracting full value from cloud ERP is not about flipping the go-live switch. It requires organizational will - and a fierce collaboration with the vendor and/or consulting partner(s).
Call it digital transformation or business model evolution; call it self-disruption or agility. Those customers getting the most out of cloud ERP are doing much more than moving off legacy systems.
In my 2018 diginomica piece, Cloud ERP isn t a handshake deal - it s a value extraction challenge, I laid out what I ve seen. Three years later, does the piece hold up? For me it does, but with one glaring exception: