Share this article
Share this article
NEW YORK, Jan. 20, 2021 /PRNewswire/ Corporate Insight, the leading provider of competitive intelligence and customer experience research to the financial services industry, today announced the release of its 2020 Monitor Awards in annuities, property and casualty insurance, and life insurance. The annual awards program recognizes digital innovation and best practices, awarding gold, silver and bronze medals in recognition of significant advances in web and mobile user experience over the past year.
2020 Monitor Awards Gold Medal In 2020, the insurance and annuity industries experienced unprecedented pandemic-related call volumes, pushing further innovation in online self-service capabilities, said Michael Ellison, president of Corporate Insight. We expect to see continuing investment in DIY web and mobile customer service capabilities, including seamless pre-login options, that enhance account owner loyalty.