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Wednesday, 14 July 2021, 2:25 pm The emphasis on experience is arguably at its greatest today because the structure of almost everything we do has been upended by the Covid-19 pandemic. Increasingly, the customer experience (CX) offered by organisations is measured not just by standards set by competitors but also by non-competitors across industries. 61% percent of executives surveyed for recent research by Accenture agree that customers are shaped by the most hyper-relevant, real-time, and dynamic experiences they encounter across all industries, and that those experiences affect how and why they innovate. Yet 41% believe an inability to respond quickly to changing customer habits is

Ben morganCitizen communityFoundation for public interest journalismPost covid worldTime to think biggerwednesdayManaging directorAccenture newScoop citizen communityIn depth engaged journalismScoop foundationPublic interest journalismபென் மோர்கன்குடிமகன் சமூகஅடித்தளம் க்கு பொது ஆர்வம் பத்திரிகைநிர்வகித்தல் இயக்குனர்உச்சரிப்பு புதியது