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A UK Gambling Commission assessment of an online gambling business has led to the operator overhauling its approach to social responsibility and the prevention of money laundering. The assessment - part of the regulator’s ongoing compliance work - identified failings in the way online operator White Hat Gaming identified and managed customers who were at higher risk of money laundering and problem gambling. Inadequate anti-money laundering and social responsibility procedures led to failures including not establishing the source of funds for a customer who lost £70,000 in three months and ineffective interaction with both a second customer who lost £50,000 in just six hours and a third customer who lost £85,000 in just over one hour.