Harpenden couple Sam Mottram and Maddie Robertson, both 22, opened their Shell Energy app to see a bill for £1.9 billion worth of gas - used in one minute. They should pay £1,300 a year.
Shell Energy is more than doubling my monthly bill to £409 and I didn t even choose them
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Thousands of customers put on hold for credit refunds
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Shell Energy pauses sales of fixed-rate gas and electricity deals
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Energy firms hound customers over money they don t even owe
Homeowners threatened with debt collectors over incorrect bills
Energy firms have been threatening departing customers with debt collectors for money they do not owe.
When a customer leaves a provider and sends a final meter reading, gas and electricity firms are allowed to ignore this and use estimates to increase a final bill if the provided reading does not match up with industry data.
Customers can later dispute this, however, some households have faced constant and aggressive demands to settle bills for energy they have not used.
Martin Stanley, 48, from Leicester, was forced to pay nearly £400 after being threatened with debt collectors and a default against his credit file by SSE, after it incorrectly increased his final bill.