When she complained a second time, it again handled the complaint under the wrong procedure.
That meant it was handled internally, instead of prompting an independent investigation.
The ombudsman told the council to apologise and immediately launch an investigation into the woman s case under the correct procedures.
Its report said: “This forms part of a pattern of recent cases we have seen where the council has failed to use the statutory complaints procedure for children’s social care complaints.
“[The mother] has not had her complaint on behalf of her daughter properly considered. That is injustice to her.”
Loss of Education
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