“The first time she used it we thought maybe she did something wrong at the pump,” says DiPrizio. “Sometimes they ask for credit or debit and maybe she did it wrong. The second time my husband went with her to give it a try and the same thing happened and it wouldn’t go through.”
DiPrizio says they went to the website listed on the back of the card and checked the balance. It showed the card was activated on Dec. 18 in Billerica and was used on Jan. 4 at a Nordstrom in San Francisco.
She says she called the number on the back of the card and was told to submit a dispute form via email, which she did, but says she never heard back.