City taxi and Limousine Commission as well as chicagos. What we found is the number of taxi complaints per ride drastically decreased when uber and lift entered the market. Now, keep in mind this wasnt just long hauls. These were things like broken air conditioning, rudeness, radio too loud, or not loud enough, issues that, for example, if youve rid en in a taxi in d. C. , they have the taxicab riders bill of rights. These things have all been mandated, but whether or not theyre being achieved is left up to debate, but the entry of these new competitors is certainly forcing the current incumbents to become better. But its also providing an alternative for consumer who is might not otherwise choose to ride in a taxi or unhappy with the current offerings, it gives them Something Different and something more. The second point. There are real issues of fairness. Dean will speak about that as well. I do want to note one thing. When it comes to state and local regulators, theres essentially