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General Motors has issued a service update for certain examples of the 2021 Cadillac Escalade and Cadillac Escalade ESV full-size luxury SUVs over an issue related to the volume calibration of the OnStar in-vehicle telematics system.
The problem: vehicles equipped with the Cadillac User Experience (CUE) infotainment system may have a condition where, during a secondary or backup emergency call, customers might complain it is difficult to hear the OnStar advisor. A volume boost calibration for emergency calls was incorrectly set to 0 instead of +16 as originally intended. This results in the secondary call being approximately 10 decibels below the requirement.
autoevolution 21 Jan 2021, 14:40 UTC ·
by 12 photos
In 1998, Ford released the Lincoln Navigator to satisfy the growing demand for big, luxurious SUVs. As a response, GM hastily slapped some Cadillac badges and a new face on a GMC Yukon Denali, giving birth to the Escalade.
In the following years, the model slowly improved, and although it quickly became popular in North America, every new generation seemed to fall short of expectations everywhere else.
It was always bigger, more powerful, and sufficiently opulent, yet never managed to rise to the same heights in terms of luxury and technology as the likes of Mercedes, BMW, or Porsche.
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The all-new 2021 Cadillac Escalade introduces a fresh fifth generation for the luxury SUV icon, with a ground-up overhaul that includes a long list of upgrades, state-of-the-art features, and cutting-edge technology. Interestingly, 43 percent of 2021 Escalade buyers paid over $100,000 for their new SUV.
Per a recent report from our sister publication,
Cadillac Society, 43 percent of 2021 Cadillac Escalade buyers who purchased their vehicle during the fourth quarter of 2020 were met with a six-figure price tag.
Debuting during a special media event in Hollywood, California on February 4
th, 2020, the 2021 Cadillac Escalade starts at $77,490 for the base model Luxury trim with RWD. Meanwhile, the Escalade Premium Luxury Platinum ESV AWD and Escalade Sport Platinum ESV AWD sit at the top of the trim level pyramid, both priced at $107,290. As a reminder, ESV models are the extended-length body variants.
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General Motors has issued a recall for the 2021 Cadillac Escalade and 2021 Cadillac Escalade ESV models due to an issue with the vehicles’ overhead console safety warning lights.
The problem: affected vehicles may have front-passenger seat belt and airbag status telltale lights in the overhead console with poor daytime visibility. This is because these warning lights may be set to “night mode” when the vehicle is started using the remote starter when the vehicle is turned off and re-started after approximately ten minutes without opening the door.
The hazards: in the daytime, if “night mode” is active, these overhead console warning lights may not be visible, as required by the applicable Federal and Canada Motor Vehicle Safety Standards. During the daytime, the driver and front passenger may not be informed that the front passenger is unbuckled or has a deactivated airbag, which could increase the risk of passenger injury in a crash or high-speed braking