again for the 15th year in a row. but we have a plan. (exec 2) when our customers are on hold, let s up their satisfaction with some new hold music. (exec 2) that s glenn from the mailroom. he djs on the weekends. (exec 3) sorry, who is it? (exec 2) it s glenn, from the mailroom. he dj ed bill s wedding. (exec 3) he what? (exec 2) he goes by dj glenn, he works way downstairs. (exec 3) what d he say? (exec 2) glenn, from the mailroom! (vo) get rid of cable. and upgrade to directv. call 1-800-directv. was as long as the boat. for seven hours, we did battle. until i said. you will not beat. meeeeee!!! greg. what should i do with your fish? gary. just put it in the cooler.