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Photo: Community Health Network Community Health Network, based in Indianapolis, Indiana, faced three engagement problems – a lack of automation, a lack of personal or disease-specific communications and tremendous variation due to point solutions. THE PROBLEM Communicating with patients was completely driven by live telephone interactions. It was clear the health system needed a more automated solution for appointment reminders and other messaging, for important touchpoints, like when a patient leaves the hospital or emergency department, said Dr. Patrick McGill, executive vice president and chief analytics officer at Community Health Network. In addition, COVID-19 created another barrier to patient communication, as the office staff was saturated with other duties, he said. In the few automated solutions that Community Health Network did deploy, there remained a significant amount of manual touching for the communications.

United statesPatrick mcgillCipherhealth caregramsCommunity health networkCommunity healthHealth networkஒன்றுபட்டது மாநிலங்களில்பேட்ரிக் மகில்சமூக ஆரோக்கியம் வலைப்பின்னல்சமூக ஆரோக்கியம்ஆரோக்கியம் வலைப்பின்னல்