On 15 January 2021 the National Communications Commission (NCC) issued an official order of recall against Taiwan Mobile, one of the country s top three mobile operators. The order concerned Taiwan Mobile s self-branded smartphone (the Amazing A32), which had been supplied by a Chinese company and was sold to more than 94,191 subscribers between April 2018 and July 2020.
On 6 January 2021 Taiwan Mobile had sent a notice to its 7,557 subscribers who used the affected smartphone, advising them that a trojan virus had been implanted during the manufacturing process in China, which eventually led to identity theft. Despite this, the NCC demanded full compensation from Taiwan Mobile for: