'Why won't Teletext and Nationwide give my son's friends their £4,184 refund?'

10 May 2021 • 7:07am
Wish you were here: tourists sunbathe at Sunny Beach resort on the Black Sea
Credit: NIKOLAY DOYCHINOV/AFP/GettyImages
Has a company treated you unfairly? Our consumer champion, Sally Hamilton, is here to help. For how to contact her click here.  
​Dear Sally,
I am writing on behalf of my son and 10 of his friends to ask whether you can help them obtain a refund for their cancelled trip with Teletext Holidays.
They had booked a package holiday to Sunny Beach, Bulgaria, due to take place on July 13-20 last year at a total cost of £4,184. Because of coronavirus, the holiday was cancelled. The lead passenger, who made and paid for the entire booking with his debit card, has been in touch with Teletext Holidays a number of times (by phone and by unanswered email) and, when he was able to speak to someone, was promised a refund. But nothing materialised.

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