Woman struggles to receive flight refund from Delta after COVID-19 diagnosis

Woman struggles to receive flight refund from Delta after COVID-19 diagnosis
One woman said she had to jump through many hoops just to try getting a refund for her Delta flight after contracting COVID-19 prevented her from taking the trip.
and last updated 2021-05-03 18:36:47-04
KANSAS CITY, Mo. — Jennifer Colles was supposed to be on a flight on May 4 for South Carolina, but contracted COVID-19.
"I called Delta the very next day," Colles said. "There's no way I'll be able to make this flight. I'm sick. We need to do a refund or we need to do a e-credit thing, and that's fine."

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