With pups and personal service, Trust Hardware invests in brick and mortar
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Nine-year-old yellow Labrador Roscoe accompanies Trust Hardware owner Adam Taylor as he visits his stores. (IBJ photo/Eric Learned)
In a year in which the pandemic has shifted more and more retail activity online, Indianapolis-based Trust Hardware has found success by embracing a brick-and-mortar approach.
The company’s three stores are open 24/7. Each has a resident dog. You can also pick up everything from power tools to local honey to live bait. What you can’t do, at least for now, is order online. If you need plumbing supplies, a wheelbarrow or mulch, you’ll have to visit the store.