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Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality. You can read all of his writing here.
If you think back to the original wave of boutique hotels, they were pretty revolutionary. Instead of the cookie-cutter lodging that an American traveler was used to, a wave of entrepreneurs created beautiful jewel boxes with personality and sensibility.