Mortgage Business
Westpac to face court over ‘misleading’ CCI
By Annie Kane
09 April 2021
The financial services regulator is taking Westpac to court over allegations it supplied consumer credit insurance to certain customers when they had not requested or agreed to buy it.
The Australian Securities & Investments Commission (ASIC) has commenced civil penalty proceedings in the Federal Court against Westpac Banking Corp, over allegations that it mis-sold consumer credit insurance (CCI) with some credit cards and lines of credit in 2015.
Westpac has not sold CCI products since 2019, after an ASIC investigation warned that the design and sale of consumer credit insurance (CCI) had “consistently failed consumers” and stated that CCI was poor value, its sales practices and product design caused consumer harm and consumers were being incorrectly charged for CCI.