Vaccine appointments booking up as many struggle with confusing system
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Updated: 5:55 PM EST Jan 28, 2021
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Updated: 5:55 PM EST Jan 28, 2021
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MAKE APPOINTMENTS. SO WE DON'T KNOW IF THE ROCKY ROLLOUT IS GETTING SMOOTHER. >> 76-YEAR-OLD HAS GONE BACK TO WATCHING TV AFTER TRYING ALL DAY YESTERDAY AND THIS MORNING. SHE STILL HAS NOT BEEN ABLE TO BOOK A VACCINATION APPOINTMENT. >> I HAVE PRETTY MUCH GIVEN UP. I'M GOING TO HOPE TO HEAR FROM MY HOSPITAL THAT I'M AFFILIATED WITH THAT THEY MAY HAVE THE VACCINE AT SOME POINT. >> I WAS LOOKING AT WEST SPRINGFIELD. THAT'S A HUNDRED MILES AWAY. >> PAUL SAYS HE AND HIS WIFE WERE TAG TEAMING ON THEIR COMPUTER, TRYING TO FIND AN APPOINTMENT FOR HIS MOTHER-IN-LAW. HE FINALLY FOUND ONE LATE THIS MORNING AT A WALGREENS 12 MILES FROM THEIR HOME. >> MY WIFE AND I WERE ME ELATED THAN MY MOTHER-IN-LAW. BECAUSE SHE LIVES WITH US, IT'S A RELIEF FOR US. >> EVEN PEOPLE WHO HAVE MANAGED TO BOOK APPOINTMENTS SAY IT WASN'T EASY, THAT THEY HAD TO FILL OUT ONLINE FORMS FOR DIFFERENT PROVIDERS. IN SOME CASES ONLY TO FIND OUT NO DATES WERE AVAILABLE AT THAT SITE. >> IF THEY HAD A SPOT WHERE YOU COULD SEE WHERE THERE WERE AVAILABLE APPOINTMENTS AND THEN GO AND TRY, IT WOULD BE MUCH EASIER. BUT YOU KEEP PUTTING IN THIS INFORMATION AND AT THE END FIND OUT THERE'S NOTHING. >> NEW HAMPSHIRE ALREADY HAS THE KIND OF CALL CENTER GOVERNOR BAKER IS TALKING ABOUT SETTINGUP HERE. COMING UP WE'LL HEAD NORTH AND ASK HOW THEY THINK THEY AR