After a year fraught with unemployment payment delays, high rates of unemployment denials, call center headaches and other issues, a new University of Wisconsin report suggests the state should outsource at least a portion of its unemployment system.
The report by conservative UW economics professor Noah Williams detailed areas the state lagged behind most other states as the wave of unemployment claims swamped the state's Department of Workforce Development last year.
Williams, the director of the UW-Madison Center for Research on the Wisconsin Economy, said the report shows how the state struggled to keep up with incoming claims, which put some claimants in precarious situations the program is meant to curb.