The Steigenberger Academy has launched a series of digital crash courses specifically geared to employees in the hotel industry. The training program “Refresh your Hotel Skills” is to focus on essential know-how in the hotel industry, such as an understanding of front office, kitchen, housekeeping, and service operations. There will also be more detailed updating training dealing with aspects including hotel revenue management, upselling, and the right way to handle guest complaints. “Refresh your Hotel Skills” aims to support employees in their daily work by boosting their competence in various areas.