TUI IT glitch causes 'serious incident' on flight leaving the UK. (PA)
A TUI flight took off heaver than expected in what was described as a “serious incident” due to an IT glitch, an investigation has found.
Thirty-eight female passengers using the title “Miss” were classified as children prior to take off.
The departure from Birmingham Airport to the Spanish island of Majorca with 187 passengers on board was described as a “serious incident” by the Air Accidents Investigation Branch (AAIB).
An update to the airline’s reservation system while its planes were grounded due to the coronavirus pandemic led to 38 passengers on the flight being allocated a child’s “standard weight” of 35kg as opposed to the correct figure of 69kg.