Transcripts For WUSA 60 Minutes 20240622

He knows bubba is not threeputting from there. Bubba is about to become the fourth player this season with multiple wins joining jordan rory and jimmy walker. Nick pretty good. Good stout season were having in 2015. The game is in good shape. Weve got great fans, you can see here, from every age now. Fowler doing a good job for the under20 fans. Jim ive heard so much this year about the exciting new blood on the tour. Well see both of these guys, by the way next week at greenbrier. And bubba as you knee, is a fellow resident there. Nick yep. Team greenbrier. Jim bubba just in there tight with plenty of room to spare. Even if he holes it. At some point you want to make sure its not your turn. Nick bubba has to officially tuck it in. Jim this is going to be his eighth career win. Two at augusta and two at tpc river high lands among the eight. Just go ahead and make it while youre at it. There you jo go bubba takes the title in hartford again jim lets go down to peter kostis. Peter thank you jim im here with bubba. After you made that brilliant eagle on 13, it looked like maybe it would be a walk in the park but it never turns out that way, doesnt no, it doesnt. Casey played great. I watched him. I hung on. Thats what we have to do sometimes to win. Peter congratulations on your second win here at hartford. Thanks a lot. Thank you. Peter back to you jim. Jim congratulations to bubba watson. Eighth win of his career. 60 minutes and big brother tonight on cbs. Well see you next week from the greenbrier for sir letable. The beast was as long as the boat. For seven hours, we did battle. Until i said. You will not beat. Meeeeee greg. What should i do with your fish . Gary. Just put it in the cooler. If youre a fisherman, you tell tales. Its what you do. If you want to save fifteen percent or more on Car Insurance you switch to geico. Its what you do. Put the fish in the cooler captioning funded by cbs and ford kroft was this like a community of people doing this . More like a nation of people. Kroft hes talking about a scam so simple, youd never think it would work, but for years now, people like Corey Williams have been filing bogus tax returns in order to collect billions of dollars in fraudulent refunds. By the year 2016, the i. R. S. Will be hemorrhaging and losing 21 billion due to this type of fraud. Kroft its only 2014. Dont you think something can be done in the next two years to fix this . Well, that is my hope. Pelley the department of Veterans Affairs is a behemoth, the second Largest Agency in the entire government and americas largest healthcare system. Its suffered the biggest scandal in its history. Can one of americas top c. E. O. S fix it . How long is that going to take . Well, its going to take time. The news media is not helping me, right, because every adverse outcome that gets amplified by the media doesnt help me. Pelley youve got a bad reputation. I do. But were changing it. Im a oneway motorway. Cooper the foo fighters may be americas best rock n roll band, but thats not the only reason theyre on 60 minutes tonight. Theyre also in the midst of one of the most interesting music projects weve ever seen. You know im not in the clear. Cooper dave grohl, the bands leader, invited us along to watch as they traveled to eight american cities, interviewed some of the most influential musicians to record all thats great about American Music. Im steve kroft. Im lesley stahl. Im morley safer. Im Anderson Cooper. Im bill whitaker. Im scott pelley. Those stories tonight on 60 minutes. Cbs money watch update sponsored by lincoln financial. Calling all chief life officers. Glor good evening. Greek banks will not open monday after the European Central bank refused to extend emergency credit. An unmanned spacex rocket bound for the International Space station exploded shortly after liftoff. And air b b says the company owes 125. 5 billion. Im jeff glor, cbs news. Across america people, like Basketball Hall of Famer Dominique wilkins, are taking charge of their type 2 diabetes. H. Witnoninsulin victoza. For a while, i took a pill to lower my blood sugar but it didnt get me to my goal. So i asked my doctor about victoza. He said victoza works differently than pills and comes in a pen. Victoza is proven to lower blood sugar and a1c. Its taken once a day, any time. And the needle is thin. Victoza is not for weight loss but it may help you lose some weight. Victoza is an injectable prescription medicine that may improve blood sugar in adults with type 2 diabetes when used with diet and exercise. It is not recommended as the first medication to treat diabetes and should not be used in people with type 1 diabetes or diabetic ketoacidosis. Victoza has not been studied with mealtime insulin. Victoza is not insulin. Do not take victoza if you have a personal or Family History of medullary Thyroid Cancer multiple endocrine neoplasia syndrome type 2, or if you are allergic to victoza or any of its ingredients. Symptoms of a serious allergic reaction may include swelling of face lips, tongue or throat fainting or dizziness, very rapid heartbeat problems breathing or swallowing, severe rash or itching. Tell your doctor if you get a lump or swelling in your neck. Serious side effects may happen in people who take victoza including inflammation of the pancreas pancreatitis which may be fatal. Stop taking victoza and call your doctor right away if you have signs of pancreatitis, such as severe pain that will not go away in your abdomen or from your abdomen to your back with or without vomiting. Tell your doctor about all the medicines you take and if you have any medical conditions. Taking victoza with a sulfonylurea or insulin may cause low blood sugar. The most common side effects are nausea, diarrhea, and headache. Some side effects can lead to dehydration, which may cause kidney problems. If your pill isnt giving you the control you need. Ask your doctor about noninsulin victoza. Its covered by most health plans. Kroft there have been lots of stories over the past few months on Identity Theft, and how the information can be used against you. You may have heard something about stolen identity tax fraud; you may even have been a victim of it. Its the biggest tax scam around right now. As we first reported in september, this is how it works someone steals your identity files a bogus tax return in your name before you do, and collects a refund check from the i. R. S. Its so simple, you would think it would never work, but it does. Its been around since 2008, and youd think the i. R. S. Would have come up with a way to stop it it hasnt. Instead, the scams gone viral tripling in the last three years. The government says its affecting millions of americans and costing taxpayers billions of dollars every year, proving once again what every good con man already knows there is no underestimating the general dysfunction and incompetence of government bureaucracy. Wilfredo ferrer its a tsunami of fraud that we have been encountering. The vast number of fraudulent tax returns was something that i dont think the i. R. S. Ever really was ready for. Kroft Wilfredo Ferrer is the United States attorney for southern florida and george piro the agent in charge of the Miami Field Office of the f. B. I. Together, they run a federal task force operating at the epicenter of the largest tax scam in the country. Ferrer florida has been for the third year in a row on the top, number one, in terms of i. D. Theft complaints. And miami is also number one in terms of metropolitan areas that suffer from identity fraud. Kroft dont take this the wrong way is there any scheme that miami is not number one at . Ferrer we have very sophisticated and good criminals, steve, who. Who know how to. How to, you know, defeat the system. Kroft for decades now, south florida has been the Silicon Valley for scam artists, drawn here by the weather, the beaches, and the opportunity to make lots of money without actually doing much work. Theres medicare fraud, mortgage fraud, securities fraud, and now what the Justice Department calls stolen identity tax refund fraud, a tax preparation scheme epitomized by an over abundance of questionablelooking establishments that have sprung up here over the past few years. But this scam is so easy, you dont even need an office. Ferrer for this fraud, all you need is a laptop, someones Social Security number, date of birth, not even their name. They can do it from their kitchen table. They can do it at a fast food chain restaurant. Or they can do it on the beach as long as they have wifi access. Kroft actually, Corey Williams says you dont even need a laptop. You can file phony returns on your cell phone, if you have the right app. He used to be a legitimate tax preparer until his boss turned him on to the scam. Before he was arrested and sentenced to 40 months in prison, he had made millions and millions of dollars. Corey williams anybody who knew about it, youd be a fool to not. Not try to get involved with making some money. I could wake up in the comfort of my own home, and just get on a laptop, do about 15 returns a day. 15 times 3,000 a return, thats 45,000 a day. Kroft so you had a home office . Williams yeah. I used to work in. I would work in my boxers and a tshirt, yeah. Kroft it as easy as one, two, three. Williams gave us a demonstration. One you collect or buy a list of stolen identiti readily available in miami, if you know the right people. Two you go to one of dozens of tax preparation sites online and using the stolen Social Security numbers and dates of birth, you fill out a completely bogus w2 form, claiming a modest refund of a few thousand dollars. Williams it has given us a refund of 4,834. Kroft three you tell the i. R. S. Where to send the money your house, your bank account, or loaded onto a prepaid debit card. Do you have any idea how many returns. How many bogus returns you filled out . Williams has to be like in the thousands. Kroft did the i. R. S. Pay all of it . Williams on a percentage range, youd say they would pay out 40 of the tax returns. Kroft once you hit send, how long did it take you to get a check . Williams seven days. Kroft seven days . Williams yes. Kroft so youd send in these returns, and seven days later, youd get a check . Williams yes. Kroft 40 of the time . Williams 40 of the time. Kroft where would you have them send the check . Williams you can send the checks to an address, any address. Ive seen cases where 25 checks came to one address, and the mailman delivered it. Kroft it sounded so outrageous, we wanted to run it by the federal task force. So you just put down a name and a Social Security number, and you can make up an employer, or the amount of money that was earned and withheld. Ferrer thats it. Kroft . And send it off to the i. R. S. , and theyll send you a check back for the refund . Ferrer they will pay, most of the time, unless they catch that theres some fraudulent you know, information. And then, its our job to chase. Kroft im still amazed that you dont need to provide any documentation when you file your tax return. George piro there are no supporting documents when you are filing electronically. And thats the ease or the convenience that was created for the benefit of the innocent taxpayer, which is now being exploited by criminals. Kroft you would think that the i. R. S. Computers would notice that they were sending thousand of checks to a handful of addresses, but they didnt. And you might expect that the i. R. S. Would match taxpayers with legitimate w2 forms filed by employers. It doesnt do that either because the law requires refund checks to be sent out within six weeks, and employer w2s are often not available until months later. So, if a bogus return is received before a legitimate one, the check will go out to the crooks. Ferrer the way that you learn that you become a victim of this is when you go and try to file your return, the i. R. S. Tells you, oh, youve already filed. Youre like, no, i havent. Well, like, yes, you have. Well, it wasnt you, it was the fraudster who used your identity to file the return. Kroft and its not an easy problem to get fixed. Many of the people in this line outside the i. R. S. Office in plantation, florida, are of the fraud, waiting to prove their identity and claim their rightful refund. They will eventually be reimbursed, but it can involve massive amounts of paperwork multiple visits to the office, and months and months of waiting. Did you know about this before you got this job . John koskinen i had no idea about this before i started getting briefed last fall. Kroft John Koskinen is the commissioner of the i. R. S. Its fourth commissioner in just two years. Its become a highturnover position in part because the agency has been beset by a number of embarrassing problems including stolen identity tax fraud that have led people to question its competency. It looks to me like the i. R. S. Got really outsmarted by some people who were not all that bright, were not all that ingenious. Koskinen what happened was a lot of people discovered that Social Security numbers are, a either easy to steal or find or buy; and then, b you can file a false return. Kroft why didnt anybody anticipate that . Koskinen well, i think it goes back to the fact that people didnt anticipate Social Security numbers were going to be so readily available. The assumption was until fairly recently was a part of your identity that you protected and took great care of, so that no one actually ever expected that they would be this easy to get a hold of. Kroft but there were plenty of warnings. The Senate Finance Committee Held hearings on stolen identity refund fraud way back in 2009 when theni. R. S. Commissioner Douglas Shulman testified. Douglas shulman i discussed the issue of Identity Theft with the Senior Leaders at the i. R. S. My first day on the job. Kroft there were more hearings in 2011, and another in 2012 with deputy i. R. S. Commissioner steve miller. Steve miller we cannot stop all Identity Theft however we are better than we were and we will get better still. Kroft in those ensuing years, the number of cases of stolen identity refund fraud has risen from 51,000 to nearly three million. Ferrer in the year 2012, the department of treasurys Inspector General predicted that by the year 2016, irs will be hemorrhaging, and losing 21 billion due to this type of fraud. Kroft its only 2014. Dont you think something can be done in the next two years to fix this . Ferrer well, that is my hope. Kroft but it will not be easy. The entire i. R. S. System uses Social Security numbers as its primary means of identifying taxpayers. Even though they are now ubiquitous in public, private and corporate files, just waiting to be stolen by thieves. Ferrer the key to this is to have somebody in the inside, or someone who has access to our Social Security numbers, to our date of births. And a lot of these individuals are insiders in big institutions in banks, hospitals, schools, clinics. Williams we would approach anyone who worked at like a dental office, anybody who worked in a medical field. You would tell them if they get you 100 names, you would give them 1,000. Kroft these people easy to find in miami . Williams very easy. Very easy. Kroft because you would think if you went in and started knocking on doors and asking people that worked at hospitals and doctors offices and dentists office, somebody would call the cops. Williams no, they. They needed the money more than they wanted to call the cops. Everybody was with it, everybody was with the scam. Kroft was this like a community of people doing this . Williams more like a. A nation of people doing this. Kroft its gone from hundreds of people filing hundreds of fraudulent returns to thousands of people filing millions of fraudulent returns and its become much more organized. U. S. Attorney ferrer says some people are even setting up franchises. Ferrer we have had defendants, masterminds of these schemes, engage in filing parties. And what they do is that they invite their friends to a hotel room or to an apartment, and then they tell them how to do it in return for a cut of these tax returns. Kroft you make it sound like amway or tupperware. Ferrer thats what weve seen. Kroft even ferrers old boss, u. S. Attorney general eric holder, has had his identity stolen in an i. R. S. Refund scam. And a number of members of the task force have also been victimized, including North Miami Beach Police Officer rocky festa, who says local Police Departments have been hit hard. Rocky festa aventura had nearly their entire department which was 50someodd officers got hit. Davie fire and davie police, it was in the hundreds. They were all victims of tax return fraud. Kroft festa and his partner Craig Caitlin now work exclusively on tax refund cases and were among the first to discover the breadth of the scam five years ago when they began finding tax documents and stacks of prepaid debit cards when they pulled over suspicious vehicles. Craig caitlin here is a wire plastic with a card. Kroft you can get one of these prepaid debit cards almost anywhere, usually without providing identification. You then deposit and withdraw money from it as needed. Its like a bank account for people who dont have one. Now is that a visa. A real visa card . Caitlin its a real visa card and you can buy. Kroft so you can go in a Convenience Store and buy a visa card . Caitlin right off the shelf. Kroft if you want, the i. R. S. Will electronically deposit tax refunds directly onto these cards, no questions asked, eliminating the need for crooks to ever actually set foot inside a bank or try to cash a refund check. They can spend the money in stores, or withdraw it from a. T. M. S. So is this kind of like a throwaway phone . Caitlin yes, sir. Yeah, once the money goes on the card, you empty the money off on a. T. M. S and you put the card in the garbage. Its pretty good. Kroft the prepaid cards are now used by millions of americans to collect 142 billion in government entitlements, like Social Security and medicare payments. I. R. S. Commissioner koskinen thinks its an invitation to commit fraud. Koskinen the prepaid cards are the currency of criminals. Our problem is you cant distinguish the number of a prepaid card from a legitimate bank account. Kroft almost impossible to trace, right . Koskinen it is almost impossible to trace. Kroft why doesnt somebody put an end to that . Koskinen there are significant percentages of the population that were unbanked, as it were called. If you dont allow them to use a prepaid card, they are going to have to get a check and theyll have to pay somebody a lot of money to cash that check. So you are disadvantaging a significant amount of the population. Kroft and empowering a criminal network . Koskinen and you are empowering a criminal network. Kroft five years into the scam, the i. R. S. Still cannot not tell if the person filing the return and claiming the refund is actually the real taxpayer. By comparison, the Credit Card Companies are much better at flagging suspicious charges before they are paid out. Credit Card Companies dont have that much of a problem with this. Why cant the i. R. S. Do that . Koskinen so thats the direction in which were going. Its a significant move into the what i call the 21st century. Were still kind of in the late 1900s. But this is. Its still a big problem that, while we are making great progress, weve got a lot of work to do. Kroft and theyre having trouble keeping up with the con artists. Last month, the i. R. S. Announced that hackers had busted into its Computer System and stolen another 104,000 taxpayer identities, which so far have been used to collect nearly 50 million in bogus refunds. As for Corey Williams, he is now in jail serving his 40month sentence. We live in a world of mobile technology, but it is not the device that is mobile, it is you. When there is a game when there is a training when there is a goal, our duty is to bring that information as fast as possible to the people. Real madrid have about 450 million fans. Were trying to give them all the feeling of being at the stadium. The microsoft cloud gives us the scalability to communicate exactly the content that people want to see. Microsoft cloud allows us to establish a relationship that is more personal is more direct with the fans. It will help people connect to their passion of living real madrid. Congratulations. Youre down with crestor. Yes when diet and exercise arent enough, adding crestor lowers bad cholesterol up to 55 . Crestor is not for people with Liver Disease or women who are nursing, pregnant, or may become pregnant. Tell your doctor all medicines you take. Call your doctor if you have muscle pain or weakness, feel unusually tired have loss of appetite, upper belly pain, dark urine or yellowing of skin or eyes. These could be signs of serious side effects. Im down with crestor make your move. Ask your doctor about crestor. Theres something out there. Its a highly contagious disease. It can be especially serious even fatal to infants. Unfortunately, many people who spread it may not know they have it. Its called whooping cough. And the cdc recommends everyone, including those around babies, make sure their whooping cough vaccination is up to date. Understand the danger your new grandchild faces. Talk to your doctor or pharmacist about you and your family getting a whooping cough vaccination today. See, weve completely remodeled the kitchen. Cozy. Lets go check out the pantry its our dunkin dream room amazing one taste and youll understand. Delicious Dunkin Donuts coffee. Pick some up where you buy groceries. Try french roast and colombian today. Pelley the department of Veterans Affairs is in the midst of the biggest reorganization in its history. It comes after the agencys biggest fiasco. It was just a year ago that we learned that tens of thousands of vets were waiting months for medical care, while managers cooked the books to hide the delays. The former secretary was forced out. As we first reported last fall the new man in charge has no government or medical experience. But 62yearold bob mcdonald does know management. He was chief executive officer of proctor and gamble, the Largest Consumer Products Company in the world. We wanted to know how a soap salesman will go about cleaning up the v. A. How many employees do you think should be fired, based on what you know . Robert mcdonald well, the report weve passed up to the Senate Committee and House Committee has about 35 names on it. Ive got another report that has over 1,000. Pelley if 1,000 people need to go, give me a sense of what are some of the things that they did . Mcdonald were simplistically talking about people who violated our values. Pelley and those values are what . Mcdonald its integrity, its advocacy, its respect, its excellence. These are the things that we try to do for our veterans. Pelley but bob mcdonald cant punish or fire 1,000 people right now. Hes discovering how different the capitol is from capitalism. To fire a government manager, he has to put together a case and prove it to an administrative judge. Mcdonald scott, the reason this is. Reason this is okay in some respects, is that. Pelley a lot of people think its not okay. Mcdonald well, thats different. Pelley . That if people lied and put veterans second and their self first, they should be cleared out. Mcdonald absolutely. Absolutely. But weve got to make it stick. Pelley how do you mean . Mcdonald so we propose the action, the judge rules, and the individual has a time to appeal. Thats why we have a lot of people on administrative leave weve moved them out, because we dont want any harm to our veterans. Bob, id like you to meet my district commander. Mcdonald hi, bob mcdonald. Pelley when we met mcdonald, hed been on the job four months and was getting an education. He had inspected 41 v. A. Facilities. We caught up with him in boston, where we discovered that he refuses to be called mr. Secretary. Its so good to meet you, mr. Secretary. Mcdonald im bob. Please call me bob. Pelley his washington staff cant get their heads around calling the boss by his first name, so theyve taken to calling him secretary bob. Mcdonald so you were with patton in north africa . No, he was with me. laughter pelley hell need that sense of humor because mcdonald is battling a behemoth cobbled together over decades. The v. A. Is the second Largest Agency in the entire federal government, behind only the department of defense. Mcdonald we have no hope of taking care of veterans if we dont take of each other. Pelley he has 340,000 employees, who handle services ranging from home mortgages to College Loans to heart transplants. Mcdonald well, youve got people who really care about veterans here. Exactly. Pelley with nine million patients, the v. A. Is americas largest healthcare system, but it had slipped into critical condition. Last year, a doctor in phoenix exposed those phony waitlists. Barack obama it is dishonorable. It is disgraceful. And i will not tolerate it period. Pelley investigators found that the official records showed that vets in phoenix were getting appointments in 14 days, but this was the true waitlist. Those are numbers of days in the righthand column more than 400 days in most cases. The investigation found that the wait may have contributed to six deaths. It was all because phoenix was overwhelmed. The general condition of the emergency room at that time you would describe as what . Katherine mitchell chaos. Absolute chaos. Pelley doctor Katherine Mitchell was codirector of the emergency room. How well known was it inside the v. A. In phoenix that veterans were going months without getting an appointment . Mitchell everyone knew that, everyone that worked at the phoenix v. A. For any length of time. Pelley and when she reported the problems, she was reassigned to an empty clinic. Mitchell in 2013, i submitted a confidential o. I. G. Complaint regarding the life threatening issues within the phoenix v. A. System. Pelley dr. Mitchell was among the first to blow the whistle. Mitchell i had veterans who had survived world war ii, who had survived pork chop hill, who survived the battle of fallujah, who had gone through so many situations of combat, where its a life and death situation. And yet, i could not guarantee their safety in the middle of metropolitan phoenix in my e. R. , because we didnt have adequate staffing or training. Pelley a nationwide investigation confirmed the phony waitlists in phoenix and 92 other v. A. Centers. When you read that in the Inspector Generals report, you thought what . Mcdonald i was incensed. I was incensed. Our veterans have earned these benefits. They earn them with their lives in danger. Pelley it strikes me that you are coming into a system which was broken because the people in the regions were lying to headquarters. Mcdonald this is one of the reasons i have traveled. Ive got to get to the bottom of it. Ive got to meet the people, so the adverse information gets from the bottom to the top as quickly as possible. People get rewarded for bringing adverse information forward. Pelley that has never been the case before. Mcdonald its going to be the case now. I have a piece of paper right here from a veteran. Pelley the day we were with him, a vet had driven 1,200 miles to get care at the boston v. A. Hospital. She slipped mcdonald this note. Mcdonald can you read it . It says, im from alabama and i had to come here to boston to get care. That breaks my heart. Pelley other failures boggle the mind. In pittsburgh, six vets died of legionnaires disease in a v. A. Hospital that had known its water system was contaminated. In brockton, massachusetts, a vietnam vet was hospitalized for eight years with a psychiatric disorder, but no one ever scheduled an appointment for him with a psychiatrist. When you got the call suggesting this job, i would imagine you wouldve thought, oh, boy. Im not sure i need that headache at this point in my life. Mcdonald my Immediate Reaction was, i want to do it. I feel like my whole life has been designed to lead to this. Pelley the design of Bob Mcdonalds life, in many ways, started at the u. S. Military academy. He graduated in 75, and served five years as a paratrooper. He bought his first home with a v. A. Loan. And the v. A. Paid for his masters degree. In 33 years at proctor and gamble, he put tide, pampers and joy into most of the cupboards on earth. Though he left west point long ago, west point never left him. The first time you saw this view of the hudson river, you were 18 years old, here at west point, getting sworn in at this very spot. And i wonder what that experience has done to inform your life . Mcdonald i think its the west point motto duty, honor, country. Pelley hes sentimental that way, uncompromising. So its no wonder his new number two at the v. A. Is his west point classmate, sloan gibson, who used to run the u. S. O. As cadets, they sat across the table from each other in the mess hall. Sloan gibson the first place i visited was phoenix, ground zero. While i was in phoenix, i met with a large group of employees. They wanted to do the right thing. They worked really hard, but the system and the organization was just not supporting them. What i saw there leadership failure, mismanagement, and chronic underinvestment in the system. Pelley already, gibson has suspended bonuses for all v. A. Executives. And he fired the director of an alabama hospital. Any questions . No, all set. Thank you very much. Okay. Pelley Bob Mcdonalds reorganization of the v. A. Is designed so veterans wont have to go to war to get their benefits. Mcdonald well, right now they face nine Different Organization structures across the country, so they dont know where to go. And if they do find somebody to go to, that person may be an expert in benefits but not an expert in heath care. And we want to create a Customer Service representative that that person can go to. Secondly, they face multiple web sites that require multiple user names and multiple passwords and thats not acceptable. Weve got to get to one web site, one entry point, and then fan people out from there. Can you stand up for me . Pelley something hes already done is given doctors a raise. V. A. Physicians were making less than most private doctors. It was hard to fill the open jobs, and that led to those intolerable waitlists. How many doctors and nurses and medical professionals do you need to hire right now . Mcdonald if we could do it today, we would tell you we probably need about 28,000, is what we said in our. In our committee testimony. Pelley im sorry, 28. Mcdonald yes. Pelley . Thousand . Mcdonald yes. But wait a minute, scott. Pelley how long is that going to take . Mcdonald well, its going to take time, because every adverse outcome that gets amplified by the media doesnt help me. I. I was on. Pelley youve got a bad reputation. Mcdonald i do. But were changing it. It is the largest integrated Health Network in the United States. Pelley hes trying to change that reputation himself. Mcdonald is personally recruiting doctors and nurses. This was massachusetts general hospital. Mcdonald if you want to do research, clinical work, and teach at the same time, this is a great place to work. Pelley later, we caught him calling a young doctor that hed met the day before. Mcdonald i heard what a wonderful cardiologist you are so weve got some stateofthe art stuff were doing here, and wed like to get you onboard. And if you get to washington id love to see you. Pelley and if you know the number of a good psychiatrist, mcdonald needs to hire 2,500 Mental Health professionals. Since 2006, 400,000 vets, many from iraq and afghanistan, have applied for Mental Health services. Mcdonald weve had an instance where weve spoken to the family, and the family has told us that the individual came to the v. A. , and they got out of their car and they took their own life in our parking lot because they knew that we could then deal with it. And they didnt want to do it at home with their family. Pelley deal with their body. Mcdonald well, deal with the tragedy. Pelley there are many tragic, senseless failures around the v. A. But we noticed something else, too. If there is any bonuses to be given out, give them to these people. Mcdonald i will. Pelley everywhere mcdonald went, there were plenty of vets eager to praise their care, from rehab. And there was a lot of other guys and ladies that, you know was homeless like i became, and we stayed like a family. Pelley . To a boston homeless shelter funded by the v. A. Thank you for coming, sir. Mcdonald my pleasure. Are you kidding . I knew you were here. I wanted to see you. Pelley while his staff gets used to secretary bob, theres another term theyre learning. He calls vets customers, which, to a proctor and gamble mind, is both a compliment and a bond. Mcdonald says, by next year, there will be one web site, not 12. New patients will see a doctor within 30 days, and no one will wait for their benefits. What do you owe these veterans . Not the v. A. , but bob mcdonald what do you owe these veterans . Mcdonald well, this. This is very personal, because i served with a lot of these guys. And we were in very dangerous situations. And anytime you jump out of an airplane in a parachute, youre putting your life in danger. And as a jump master, youre checking that persons equipment, and their life is reliant on yours. Thats the kind of relationships you create. Those are the relationships that drive me to do this. Pelley a few footnotes to our story. Last fall, mcdonald apologized for telling a homeless veteran that he had served in special operations when he had only gone through the training. As for the v. A. , the average wait for a doctor is now just four days. And mcdonald fired the executive director of that phoenix hospital at the center of the scandal. And now a cbs sports update brought to you by pfizer. At the travelers championship in cromwell, connecticut, bubba watson won many a playoff over paul casey. Watsons sdecon o winf the season, and his eighth career at the present title. Meanwhile new York Major League baseball, Steven Strasburg had his best performance of the season as the nationals beat the phillies. The mets won a 13inning thriller against cincinnati. For more sports news and information, go to cbssports. Com, jim nantz reporting from connecticut. Before you and your rheumatologist decide on a biologic ask if xeljanz is right for you. Xeljanz is a small pill, not an injection or infusion for adults with moderate to severe ra for whom methotrexate did not work well. Xeljanz can relieve ra symptoms and help stop further joint damage. Xeljanz can lower your ability to fight infections, including tuberculosis. Serious, sometimes fatal infections and cancers have happened in patients taking xeljanz. Dont start xeljanz if you have any infection unless ok with your doctor. Tears in the stomach or intestines, low blood cell counts and higher liver tests and cholesterol levels have happened. Your doctor should perform blood tests before you start and while taking xeljanz and routinely check certain liver tests. Tell your doctor if you have been to a region where fungal infections are common, and if you have had tb hepatitis b or c, or are prone to infections. Tell your doctor about all the medicines you take. One pill, twice daily, xeljanz can reduce ra pain and help stop further joint damage even without methotrexate. Ask your rheumatologist about xeljanz. We all feel the calling to build something great. Hey, you working for nature made too . Yup go team youve heard about friendly probiotics. But why take one that only targets half your digestive tract . New nature made advanced. Has dual strains that target your whole tract. Thats friendly. New advanced probiotic from nature made. Light up the savings this holiday at the sears 4th of july event. And save 40 or more on appliance hot buys. Like this kenmore washer and dryer for 299. 99 each or this kenmore stainless steel refrigerator for 1099. 99. Plus, when you buy more, you save more. Buy 2 Kitchen Appliances and save an extra 50. Buy 3 and save 150. Or buy more and save up to 500. So come marching into sears and save. Discover more at sears. Com cooper when David Letterman retired in may, he could have chosen just about anyone in the world to be his final musical guest. The honor went to foo fighters one of the last Great American rock bands that consistently sells millions of albums and fills stadiums around the world. They were created 20 years ago by lead singer and guitarist dave grohl, but it was his latest project that really got our attention. The band has made a multipart documentary and recorded an album called sonic highways. Its a mix of music history, journalism, songwriting, and oldfashioned rock n roll. And, as we first reported last fall, its unlike anything any rock band has ever attempted and a reflection of everything dave grohl loves about making music. Cooper foo fighters sound is raw, real rock and roll no tricks, no gimmicks. This was one of two soldout shows they played to 165,000 fans in Londons Wembley stadium in 2008, but dave grohl insists money has never been his motivation. Dave grohl the reward of playing music should be playing music. Cooper but isnt that easy to say for someone whos, you know, incredibly successful . Grohl its really easy for me to say, but thats the way i felt before any of this happened. I was do. I wasnt doing it so that this would happen; i was doing it because i loved it. Cooper and you still love to play . Grohl oh, dude, yeah. laughs a lot. Cooper that love of playing is what grohl believes should always be at the heart of music. Grohl dont worry about what everyone else thinks. Dont let someone say, like, sorry, you didnt win the song contest. Go home. Cooper but on American Idol, the judges will say well, look, are you doing somebody a favor by telling them, keep going at something theyre not good at . Grohl whos to say what theyre. Whos good or not . Imagine bob dylan standing there and singing blowing in the wind in front of those judges. Sorry, its a little nasally and a little flat. Next. Cooper how would you do in American Idol . Grohl oh, i. I would never make it, ever, in a heartbeat. People need to appreciate their voice. I dont want to sing like someone else. I want to sing like me. Cooper grohl was singing his heart out when we met up with foo fighters last year in new orleans. Theyd taken over preservation hall, a legendary Jazz Performance space in the french quarter. On a saturday night, the windows were opened up for the first time in more than 50 years. So the band could play a surprise show for hundreds of stunned passersby. The concert was being shot for an eightpart hbo documentary about the history of modern american m tusichat dave grohl is directing. Each episode focuses on the unique Musical Heritage of one city. To help him learn that history grohl interviewed local musicians everywhere the band went, among them troy andrews, better known as Trombone Shorty. Grohl where you from . Trombone shorty from new orleans, from here, treme neighborhood. Grohl when i interview these people and i get them to explain not only the history of the city, but the influence that that has on the music that comes from here. Theres a reason why chicago blues sounds like chicago blues. And theres a reason why jazz music is here in new orleans. Cooper and the reason is. Is the history of how that music was formed. Grohl it could be anything. In seattle, it rains all the time, so people stay in their basements and write songs. Cooper grohl approached the project as both a musician and a historian, and says he was often surprised about what he learned. Grohl well, Everybody Knows nashville is the Country Music capital of the world. But then i start to realize, wait a minute, all of these. The foundation of a lot of these musicians is in the church. Whether its dolly parton or Carrie Underwood or. Like, they started in the church. I never knew that. Cooper it seems like the subtext is, the roots of music matter. Grohl oh, yeah. Cooper . And are important for people to know. Grohl i feel like i have the opportunity and the resource to give this to everyone. I can do it, so why wouldnt i do it . This is Trombone Shorty down here. Cooper what made the project so ambitious is that grohl wasnt just shooting a documentary; he was also using the interviews to come up with material for a new song hed write in each of the eight cities foo fighters spent a week in. The way youre writing songs for this album is completely different than anything youve ever done. And, as far as i know, different than anyones ever really done. Grohl these are all things that people have talked about new orleans is a crossroad, the sprits on the square. Cyril neville used to watch his family play music through, like, cracks in a door. Hed press his face against the screen. Hed go home with the imprint of the screen on his head. Cooper so these are all phrases you got out of interviewing various artists. Grohl yeah, words and phrases. Cooper grohl had just written the song an hour earlier. It wouldnt be released for six months, but he invited us to watch him record it. Its called in the clear and references the lingering effects the history of jazz. None of the foo fighters knew much about jazz before coming to new orleans, but that was the whole reason to make the trip. On their last day in town, grohl and the band joined a large crowd on st. Charles avenue to take part in a local sunday tradition, a musical jazz parade known as a second line. Grohl this is one of the best things about music, you know this is real, and its right now and its happening. The musical history of this country is deep, you know . And theres so much of it that i honestly feel like, if music were more a part of our daily lives, this country would be a better place. Cooper a few months later, grohl was back in los angeles along with bassist nate mendel drummer Taylor Hawkins, and guitarists pat smear and Chris Shiflett in studio 606, a recording facility they built. They showed us some of their new documentary series, and told us how learning about the history of American Music has changed the way they listen to it. Chris shiflett its just such a big soup, American Music, you know, its all connected. Its not like what we do is drastically different from what a country band would do, or even maybe a new orleans jazz band. Its all. Its pretty similar. Cooper thats interesting. Shiflett its interconnected. Cooper the First Episode is about the history of punk rock and the blues in chicago. Grohl this is a good example of a moment in an interview that made its way into one of our songs. Cooper the interview was with buddy guy, a guitarist and singer who took a train north from louisiana in 1957 and became a blues legend. Buddy guy oh, ill put it like this i was looking for a dime and i found a quarter. Grohl man, when that came out of his mouth, as i was sitting there interviewing him i just thought i have to tell his story in this song. Cooper and that is what grohl has done. The song he wrote in chicago iets called something from nothing. Chicago isnt just important to American Music; its played a crucial role in dave grohls own history. He grew up in virginia, and when he was 13, on a family trip to chicago, a cousin took him to his first concert, a local punk rock band called naked raygun. That night changed grohls life. Grohl my belly was up against the stage and the singer was diving on my head. And it was so loud, my teeth itched, you know. laughs cooper your teeth itched . Grohl there was spit and sweat, and that night, i just thought, i can do this. Cooper grohl taught himself to play guitar and drums, and at 17, dropped out of high school to go on tour with a punk band. By 21, he was broke in los angeles with no way to get home. A. Nirvanas first album with grohl as drummer knocked Michael Jackson off the top of the charts and changed pop music forever. But less than three years later, nirvanas lead singer and songwriter kurt cobain killed himself after struggling with drug addiction. Grohl losing kurt was just earth shattering, and i was afraid of music after he died. Cooper you couldnt even listen to music . Grohl no, man. I swear, if i. If i heard a song that even touched on an emotion in me, i would turn it off. I was just so terrified. Because, to me, thats what music always was. It was a direct connection to my heart. Cooper it took him several months, but grohl did Start Playing again, and went into a studio to record some of his own songs. He had no band, so he sang and played all the instruments himself. Grohl i called it foo fighters because i didnt want people. I didnt want to put my name on it at first. I didnt want people to say, like, oh, thats the guy from nirvana. Cooper how did you come up with the name foo fighters . Do you like the name . Grohl had i imagined that it would last more than a month and a half, i mightve named it something else. Its the dumbest band name ever. Foo fighters was a slang term that they used for u. F. O. S in world war ii. Cooper now 46, grohl is not the drummer of foo fighters, but he is still considered one of the greatest of his generation. Nirvana was recently inducted into the rock and roll hall of fame, and its likely, one day, foo fighters will be as well. Grohl lives in los angeles with his wife and three young daughters. None of them seem to care their dad is a rock star, particularly when they just want to go swimming. He doesnt like to be away from home for more than two weeks at a time, but has begun a new tour and is already planning another album. Grohl this is all i do, man, like. Cooper theres not other interests you have . This is it . Grohl all i do is shuttle kids around in a minivan, and then come down here and be in the foo fighters. Thats it. And im not lying. Thats true, man. Cooper foo fighter to each of the eight cities where they recorded sonic highways, but grohl fell in love with one city in particular. Grohl that week we had in new orleans totally changed my life. Cooper how so . Grohl it made me fall head over heels in love with music all over again. Cooper one of his favorite memories from that week in new orleans was when foo fighters gave the surprise show in the french quarter. After playing on their own, they were joined by the legendary preservation hall jazz band. Trombone shorty showed up late and had to borrow an old horn, but the sound was pure new orleans. Rock drummer Taylor Hawkins had help from jazz drummer joe lastie, jr. , who comes from a long line of local musicians and told us he always dreamed of being a rock star. His wish came true that night. Grohl called it a musical gumbo, a beautiful blend of sounds and styles, a true celebration of what American Music is all about. 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